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March 21, 2020

Dear valued clients,

As we live our purpose of caring for life’s greatest companions to the best of our ability during these challenging times, the health and safety of clients, hospital teams and our community remains our top priority. To ensure our hospital remains open to provide the best possible care to your patients, we have made some adjustments to our normal protocols and procedures based on the best direction from public health and veterinary authorities.

As an active measure to limit the possibility of the spread of COVID-19 to our teams, we will no longer be allowing clients into our hospitals. Our contactless client protocol will be implemented as follows:

1. Upon arrival at the hospital, all clients are to remain in their vehicle or outside the hospital and call us (a sign on the door outlining this, with our phone number, has been posted).

2. After receipt of the call, we will check the client in as soon as possible from outside the hospital.

3. If the client insists on being...


Coronavirus Disease (COVID-19)

What is COVID-19?

COVID-19 is a disease caused by a new coronavirus, SARSCoV-2, that has not previously been identified. This virus is not the same coronavirus that can cause the common cold in humans, nor is it the same as canine coronavirus (CCoV).

Coronaviruses are a family of viruses characterized by crownlike spikes on their surface as seen under the microscope. There are many viruses in this family that cause various types of diseases, such as diarrhea and upper respiratory infections.

Can my pet be affected by COVID-19?

At this time, there is no evidence that any animal or pet can infect humans with the new coronavirus. Additionally, no animals to date have been reported to be sick with COVID-19.

There was a single case of a dog testing positive for the new coronavirus; however, this dog has remained healthy and the positive result may be due to environmental contamination from the infected owner. In other words, the virus may have been present in the dog’s nose the same way the virus was likely...


Here at Mercy Animal Hospital, we value the health and safety of our clients and ours. At the same time, we wish to limit animal suffering with continued timely veterinary care. In light of these concerns, these are the precautions we will be implementing:

-Our doctors wash their hands after each appointment and patient contact.

-We have limited our staff number at the Hospital to essential only and implement a work share program so some of the staff can take care of there kids in light of the school cancelation.

-When you come in, minimal contact with our staff and when possible maintain 1 m social distance (no handshakes).

-Use proper handwashing is implemented at the hospital.

-sanitizing the exam room, every each client and pet visit. High-touch items such as doorknobs, chairs, check-out counters, credit card terminals, communication devices, clipboards, coffee stations, and common areas.

-we put a gap in between each appointment to limit the client to client at the clinic at one time, also you will be directed to the exam room right...


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Thank you!